[Tribes Ascend] They still don't want my money... (Unedited customer support emails)
Posted: Fri Mar 16, 2012 11:57 am
Click here to play Tribes Ascend!
Hi,
My Paypal account is not verified.
Is there a way to buy tribes gold (possibly for an extra charge or a timeout to catch recall cheaters)?
I have 60 dollars in my Paypal account and have made successful purchases over 100$ with it in the past. I don't see 10$ for a virtual good as a big-risk transaction that you should protect so strongly by requiring verified Paypal accounts.
Verified Paypal accounts are usually only required when a transaction is for a real-world item which is over 500$ in value. Protecting a 10$ virtual purchase this way is in no way justified.
If a user recalls his payment, you can recall the VIP status and gold or whatever it was spent on very easily. Or simply ban him.
You do not need to demand verified Paypal account status of your buyers. Think of all the sales you are losing out on!
Paypal support is not willing to help me in any way. Are you?
Sincerely,
Daniel "3ICE" Berezvai
p.s.: So much trouble to go through just to buy a game... Have you tested the system beyond the basic "it works for me" check? I am a BSc Software Development student and I'd be ashamed if I made a payment system this bad. If you hired a third party company to handle these transactions in your stead I suggest breaking the contract with those amateurs and building your own system.
p.p.s.: Why must the buy interface be in-game only? I'd prefer a website I can access from my browser of choice. Who knows what integrated IE badness you have in there?
Click here to play Tribes Ascend!
Hi,
My Paypal account is not verified.
Is there a way to buy tribes gold (possibly for an extra charge or a timeout to catch recall cheaters)?
I have 60 dollars in my Paypal account and have made successful purchases over 100$ with it in the past. I don't see 10$ for a virtual good as a big-risk transaction that you should protect so strongly by requiring verified Paypal accounts.
Verified Paypal accounts are usually only required when a transaction is for a real-world item which is over 500$ in value. Protecting a 10$ virtual purchase this way is in no way justified.
If a user recalls his payment, you can recall the VIP status and gold or whatever it was spent on very easily. Or simply ban him.
You do not need to demand verified Paypal account status of your buyers. Think of all the sales you are losing out on!
Paypal support is not willing to help me in any way. Are you?
Sincerely,
Daniel "3ICE" Berezvai
p.s.: So much trouble to go through just to buy a game... Have you tested the system beyond the basic "it works for me" check? I am a BSc Software Development student and I'd be ashamed if I made a payment system this bad. If you hired a third party company to handle these transactions in your stead I suggest breaking the contract with those amateurs and building your own system.
p.p.s.: Why must the buy interface be in-game only? I'd prefer a website I can access from my browser of choice. Who knows what integrated IE badness you have in there?
Click here to play Tribes Ascend!